i-Centrum works primarily within CRM, which we think consists of four different processes!

 

 

 

Marketing, Sales, Customer Service and BI/Analytics.

We are people who can talk about the strategies and tools that work to gain control over marketing. How do you work with inbound and outbound marketing, how do you convert leads? To make it easier for sellers to close deals is a classic question. The CRM system has always been the core of that work. Customer service is becoming increasingly important, and we notice it with our customers. It’s an incredible competitive advantage to be better then your competitors in this field.  Delivering above the customer expectations within customer service means that they are not leaving you, and your Churn decreases dramatically.

BI / analytics is not just super fun to work with, it is a prerequisite for understanding relationships and making correct decisions, so this is an important part of our business.

Marketing

To spread your words, and to generate interest, that should be converted to qualified leads. We work with different channels and systems to help you.

To spread your words, and to generate interest, that should be converted to qualified leads. We work with different channels and systems to help you.

To spread your words, and to generate interest, that should be converted to qualified leads. We work with different channels and systems to help you.

Sales

How does your sales process work? How does your company handle and qualify sales opportunities?

How does your sales process work? How does your company handle and qualify sales opportunities?

How does your sales process work? How does your company handle and qualify sales opportunities?

Customer Service

How do the customers experience your service and support? Customer churn is very expansive, and good customer service is key to avoid this.

How do the customers experience your service and support? Customer churn is very expansive, and good customer service is key to avoid this.

How do the customers experience your service and support? Customer churn is very expansive, and good customer service is key to avoid this.

BI - Analytics

To take decisions, you need to understand the business. Pictures says more then 1000 words, that is why dashboards are so powerful!

To take decisions, you need to understand the business. Pictures says more then 1000 words, that is why dashboards are so powerful!

To take decisions, you need to understand the business. Pictures says more then 1000 words, that is why dashboards are so powerful!

 

GDPR

I-centrum is constantly working and evaluating how the EU's new data legislation affects CRM, and things we have developed.

I-centrum is constantly working and evaluating how the EU's new data legislation affects CRM, and things we have developed.

I-centrum is constantly working and evaluating how the EU’s new data legislation affects CRM, and things we have developed.

Do you want to talk to someone that knows inbound marketing, but also knows about CRM? There is no point to spread your words and to generate interest that should be converted to qualified leads if you have not the structure and tools to do just this. Are you also thinking, “were do I even start”? We have made a couple of small “packages” that will start you up with both strategies, tools and of course knowledge about inbound marketing.

Customers

i-Centrum works in a long-term point of view with its customers and we develop their CRM accordingly. In some cases, we have over 15 years of history with specific customers. We prefer working with our customers in a long term point of view, because we believe that developing CRM is a partnership, it takes time. But with clear goals, ambitions and, resources we will toghether reach our targets.