i-Centrum works primarily within CRM, which we think consists of four different processes!
Marketing, Sales, Customer Service and BI/Analytics.
We are people who can talk about the strategies and tools that work to gain control over marketing. How do you work with inbound and outbound marketing, how do you convert leads? To make it easier for sellers to close deals is a classic question. The CRM system has always been the core of that work. Customer service is becoming increasingly important, and we notice it with our customers. It’s an incredible competitive advantage to be better then your competitors in this field. Delivering above the customer expectations within customer service means that they are not leaving you, and your Churn decreases dramatically.
BI / analytics is not just super fun to work with, it is a prerequisite for understanding relationships and making correct decisions, so this is an important part of our business.