Chat integration

By integrating SuperOffice with your chat software you can increase the level of control you have over the customers seeking to connect with you. We give you the opportunity to display previous tickets and customer information for the customer you are currently engaging with. You will also have the opportunity to archive concluded chats in SuperOffice, improving the overall understanding of the customer history.

Key features

  • Identifying customer and referencing against SuperOffice database
  • Identification based on information customer submits at start of chat
  • Displays customer information and previous interactions
  • Automatically register the ticket on the correct customer
  • Archive concluded chats on the correct customer card in SuperOffice