Computer Telephony Integration (CTI)
By integrating SuperOffice with your computer telephony system you will quickly and automatically be informed of the customer calling you. With a CTI in place, you will during an incoming call have the customer information and previous service tickets displayed automatically. This in turn allows you to quicker identify open tickets and give the customer the correct service. Using a CTI greatly increases your chances of a smooth customer experience by ensuring a personal and professional interaction through easy access to relevant data.
- Identifying and referencing customer against SuperOffice database
- Identifying and referencing customer number left on voicemail
- Displays customer information and previous engagements
- Automatically register ticket on correct customer card